BV Maurice Hulp (hereinafter "Maurice & Nora") attaches great importance to protecting your personal data. In this privacy policy we explain which data we collect, why we do it, and how we handle it. By using our services and/or providing your data, you confirm that you have read and agree to this policy.
1. Who are we?
This privacy policy applies to all services of BV Maurice Hulp, located at Teichmannstraat 2, bus 301 2018 Antwerp and registered with the Crossroads Bank for Enterprises under number 1023.021.881, including the services offered via www.maurice-hulp.be, www.nora-hulp.be, our platform or other communication channels.
BV Maurice Hulp acts as the data controller within the meaning of the General Data Protection Regulation (GDPR).
2. What data do we collect?
Depending on your relationship with Maurice & Nora, we may process the following personal data:
- Identification data (e.g. name, address, email, phone number, location data, date of birth…)
- User profile data (e.g. education, preferred tasks, experience)
- Financial data and payment information (for compensation)
- National register number (if legally required)
- Data related to your assistance or use of the platform (e.g. request, preferences and availability)
- Professional data (e.g. company/RSZ number)
- Data about previous communications or agreements with us
- Technical data (e.g. IP address, browser and device data, visited pages, cookies…)
You are responsible for the accuracy of the data you provide. If anything changes, please inform us in a timely manner.
3. When do we collect this data?
We collect data:
- When registering as a user or helper via our website or other channels;
- During your use of the platform or interaction with our communications;
- When you contact us;
- Automatically via cookies and similar technologies (see cookie policy).
4. Why do we collect this data?
We process your personal data for the following reasons:
- To provide our services correctly (e.g. registration, customer management, matching, communication, payout)
- For our legal obligations (e.g. accounting and reporting)
- For marketing about new services and specific benefits (only with your consent)
- For internal analysis, quality monitoring and network expansion to improve our services.
Processing is based on a contractual obligation, legal obligation, or our legitimate interest. We ask for explicit consent where required (e.g. for emails with commercial content).
5. How long do we keep your data?
- Active users: as long as needed for service delivery
- Inactive accounts: max. 5 years
- Payment data: max. 10 years (accounting legislation)
- Correspondence: max. 2 years
6. What are your rights?
Under applicable law (GDPR), you have a number of rights you can exercise:
- Access: you may know which data we hold about you.
- Correction: you may have incorrect or incomplete data corrected.
- Deletion or restriction: you may request deletion or restriction, where legally possible.
- Portability: you may request your data in a readable format and transfer it to another party.
- Objection: you may object to certain processing, such as profiling or marketing.
- Withdraw consent: if we process data based on consent, you can withdraw it at any time.
You can exercise these rights via:
thomas@maurice-hulp.be
Teichmannstraat 2, bus 301, 2018 Antwerp
Not satisfied with how we handle your data? You can file a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be). Please inform us first so we can address it and learn from it for the future.
7. Do we share your data with third parties?
For proper service delivery, it may be necessary to share your data with others, such as:
- Processors such as hosting providers, CRM systems, payment processors (under contract)
- Other users after a confirmed match (limited profile info)
- Partners (e.g. companies offering Maurice & Nora as an employee benefit), with explicit consent
- Accountants or insurers
- Government authorities where legally required.
We ensure these parties treat your data confidentially and only use it for the agreed purpose. Your data is never sold to third parties or shared for commercial purposes without your consent.
We also aim to keep your data within the EEA. If data is processed outside the EEA, we provide appropriate safeguards such as EU-approved standard contractual clauses.
8. How do we secure your data?
We take appropriate technical and organizational measures to protect your data against loss, theft, misuse or unauthorized access. This includes access controls, encryption (e.g. SSL), regular evaluations and secure systems.
Maurice & Nora cannot be held liable for errors by third parties who obtain unauthorized access to your data, but we do everything we can to prevent it.
9. Internal access
Only employees and appointees of Maurice & Nora who need your data for their tasks have access. They are contractually bound to confidentiality and care.
10. Changes to this privacy policy
We reserve the right to change this privacy policy. The most recent version is always available on our website. For significant changes, you will be informed via email or platform notification.
11. Questions?
If you have questions about the privacy policy of Maurice & Nora, or about how we process your data, please contact BV Maurice Hulp:
thomas@mauricehulp.be
Teichmannstraat 2, bus 301, 2018 Antwerp